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SoundStation IP 7000 PC Port Microphone

Occasional Visitor

SoundStation IP 7000 PC Port Microphone

Hi there, I have a 2.5 to 3.5 MM adapter with a 3.5 extension to plug into a laptop mic/audio port

 

Both the 2.5 adapter and the 3.5 are 4 pole cables, meaning they pass mic and audio however the soundsation 7000 microphone is not working. The soundstation only broadcasts receiving audio.

 

Should this work? Is there something special about the official cable? http://community.polycom.com/t5/VoIP/FAQ-What-mobile-phone-cable-can-I-use/td-p/39520

 

If confirmed that it should work, then i can troubleshoot elsewhere. The laptop is fine when plugging in a 4 pole iphone headphone/mic

 

Kind regards,

Daniel

 

2.5 > 3.5 adapter: http://www.cablechick.com.au/cables/premium-trrs-25mm-female-to-35mm-male-mini-jack-adaptor.html?gcl...

Message 1 of 4
3 REPLIES
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Polycom Employee & Community Manager

Re: SoundStation IP 7000 PC Port Microphone

Hello Daniel,

welcome to the Polycom Community.

I can only recommend to utilize the original cable as this works. Anything else us not supported. Extending the original cable is not supported either.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: SoundStation IP 7000 PC Port Microphone

Thanks for your reply

 

So the official cable allows the SS 7000 to act as a PC microphone?

 

I'm having trouble finding this specifically stated.

 

All the best,

Daniel

Message 3 of 4
Polycom Employee & Community Manager

Re: SoundStation IP 7000 PC Port Microphone

Hello Daniel,

The original computer calling kit allowed a PC with a separate Microphone and Speaker output to be directly connected to the SSIP7000. The Phone would then act as the Speaker and the Microphone for the PC.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4