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SoundStation IP 7000 PC port

WayneG
Occasional Visitor

SoundStation IP 7000 PC port

Hi,

 

We're trialling an IP 7000 as a conference phone and I have a question about the PC Audio port. When a cable is connected to this port the phone automatically goes into PC mode, and stays this way until the cord is unplugged. What I wanted to do is have the phone connected to the PC all the time and be able to select PC mode from a softkey or similar. This is because we want a dual purpose phone that can do normal voice calls and also act as a PC mic and speaker for video conferencing.

 

Is it possible to do what I want? Perhaps with a firmware update? Currently running UC Software Version 4.0.7.2514 and BootROM 5.0.1.10553.

 

Thanks.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation IP 7000 PC port

Hello WayneG,

welcome to the Polycom Community.

The phone is working as designed as the PC / Mobile phone cable is not designed to be plugged into the phone for the whole time. It is meant to be a solution to be used if such device is utilized to make a call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
WayneG
Occasional Visitor

Re: SoundStation IP 7000 PC port

Thanks for responding. I thought this was going to be the case. So close to what we were looking for in a conference phone. Seems like it would be an easy fix to change the behaviour to be able to select the "mode" much like you would select a line before making a call. Oh well.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation IP 7000 PC port

Hello WayneG,

Its not just a simple change and details are explained here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4