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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello!

I have CUCM 6.0 and Polycom ip 7000 , It's registered in CUCm and i can call from phone.


But really strange situation with call to IVR, when i call to IVR i hear only silence, after that i hear a IVR prompt, and dial additional number and hear silence again (without telephone beeps) and if user picks up i hear him voice and he hear's me and we can talk each other.

 

that's actualy only for IVR.

 

Please, kindly, answer the question.

2 REPLIES 2
HP Recommended

Hello VitamiNoZz,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello!

I mean additional dial is transfer to user, but without beeps.

For example  i call to IVR and dial 1111, after that i hear silence, but if user pick up i hear him and can talk with him

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