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SoundStation IP 7000 & Cisco CallManager

Occasional Visitor

SoundStation IP 7000 & Cisco CallManager


I have CUCM 6.0 and Polycom ip 7000 , It's registered in CUCm and i can call from phone.

But really strange situation with call to IVR, when i call to IVR i hear only silence, after that i hear a IVR prompt, and dial additional number and hear silence again (without telephone beeps) and if user picks up i hear him voice and he hear's me and we can talk each other.


that's actualy only for IVR.


Please, kindly, answer the question.

Message 1 of 3
Polycom Employee & Community Manager

Re: SoundStation IP 7000 & Cisco CallManager

Hello VitamiNoZz,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Visitor

Re: SoundStation IP 7000 & Cisco CallManager


I mean additional dial is transfer to user, but without beeps.

For example  i call to IVR and dial 1111, after that i hear silence, but if user pick up i hear him and can talk with him

Message 3 of 3