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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-25-2015 02:09 PM

HP Recommended

We have an IP 7000 about 2 years old and it appears it lost its config files - phone is in a boot-loop looking for a boot server, using existing configuration.  I cannot access the menu, or web page for admin settings.

 

In "About" the phone displays Rev. 4.3.1.0887  25.Oct.11

 

I installed WSftp on my notebook as the configuration server for the phone. 

 

From what I see on the board, release notes, admin guides, etc. I downloaded:

 

"Polycom_UC_Software_4_0_9_release_sig_split.zip"

and

"Polycom_UC_Updater_5_0_7_release_sig.zip"

 

Are these the correct files for FTP config?  Do I need any additional files?  Do I need to edit any of the files before FTP?

 

Thanks in advance!

John

1 REPLY 1

‎06-26-2015 02:27 AM

HP Recommended

Hello John,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

If the above is insufficient please check the Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods which you have to read when you acknowledge to download the UC Software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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