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SoundStation IP 7000 stuck on From: PC-Mobile audio

Occasional Visitor

SoundStation IP 7000 stuck on From: PC-Mobile audio


My SoundStation IP 7000 stuck on From: PC-Mobile audio with all 3 green lights on.

The audio port got broken and now has nothing plugged into it, but it still thinks that an external speaker is connected.

Is there a way to fix this, or disable the port completely?

Software Version:


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Polycom Employee & Community Manager

Re: SoundStation IP 7000 stuck on From: PC-Mobile audio

Hello @Fatboy ,


Welcome to the Poly Community.

If the mechanism in the 2.5mm Port was damaged there is nothing really you can do other than an RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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