I had to relocate my SoundStation and when I plugged it in I began to get a flashing yellow/orange light. I have tried to unplug the unit from all outlets and try again but the problem persists.
I cannot access any of the menus on the unit and am not sure if this issue can be resolved.
Please advise of best steps to fix te issue.
welcome to the Polycom Community.
The SSIP7000 would use a maximum of two cables.
If you moved the unit and plugged a cable into the unit that us not the correct cable (old analog SoundStation for example) then chances are that you have broken the unit.
There is nothing an end user could fix on the unit if there is an electronic fault. Please work with your Polycom reseller and/or Polycom support to troubleshoot this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
We have multiple units so I've plugged this particular unit into the cord setup of another and it is now working. As such, is appears we have a defective cord.
I've swaped out the cords piece by piece and it appears that the issue is from the actual power cord.
Is there a way to order a replacement? Can you show me where?
this should be a standard power cord and not something specifically for Polycom.
Usually you should contact your Polycom reseller.