The display on my phone never changes from saying "Waiting for network to initialize" . I can't get into the menu or anything.
Hello cahrens_DialNet,
welcome to the Polycom Community.
Is this a brand new unit or has it worked before?
Is this connected via PoE or via a additional Polycom Power Adaptor?
Best Regards
Steffen Baier
Polycom Global Services
This is a phone that was working and stopped and it's running on POE.
Hello Cahrens,
I would suggest to span/map a port and run a wireshark trace to capture the traffic.
If this all fails please liaise with your Polycom Reseller.
Best Regards
Steffen Baier
Hi Cahrens,
did you get any further with your 7000, it would be interesting to find an answer to our problem ( I have exactly the same issue as you Cahren with my 7000 )
I am having the same issue as well Phone was working then unplug to move to new location. I am connected PoE with a static IP address phone states waiting for network initilization and then after about 5-10 min it states Starting to Provision for 5-10 min. Then I get Welcome! screen and that is it it doesnt load up or anything i cannot ping the address asigned to the phone.
Update to the above: processing configuration this may take a few seconds ip address is unknown enet is my mac address using REV 3.3.3.0069
Hello Pralph98,
I can only give you the same advise as I had already given the original poster back a few years ago and suggest to span/map a port and run a wireshark trace to capture the traffic.
If this all fails please liaise with your Polycom Reseller.
Best Regards
Steffen Baier