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SoundStation IP 7000

cahrens_DialNet
Frequent Visitor

SoundStation IP 7000

The display on my phone never changes from saying "Waiting for network to initialize" . I can't get into the menu or anything.

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation IP 7000

Hello cahrens_DialNet,

 

welcome to the Polycom Community.

 

Is this a brand new unit or has it worked before?

 

Is this connected via PoE or via a additional Polycom Power Adaptor?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
cahrens_DialNet
Frequent Visitor

Re: SoundStation IP 7000

This is a phone that was working and stopped and it's running on POE.

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation IP 7000

Hello Cahrens,

 

I would suggest to span/map a port and run a wireshark trace to capture the traffic.

 

If this all fails please liaise with your Polycom Reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
pcourtney1
Member

Re: SoundStation IP 7000

Hi Cahrens,

 

did you get any further with your 7000, it would be interesting to find an answer to our problem ( I have exactly the same issue as you Cahren with my 7000 ) 

Message 5 of 8
Pralph98
Occasional Visitor

Re: SoundStation IP 7000

I am having the same issue as well Phone was working then unplug to move to new location.  I am connected PoE with a static IP address phone states waiting for network initilization and then after about 5-10 min it states Starting to Provision for 5-10 min.  Then I get Welcome! screen and that is it it doesnt load up or anything i cannot ping the address asigned to the phone.

Message 6 of 8
Pralph98
Occasional Visitor

Re: SoundStation IP 7000

Update to the above: processing configuration this may take a few seconds ip address is unknown enet is my  mac address  using REV 3.3.3.0069

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStation IP 7000

Hello Pralph98,

 

I can only give you the same advise as I had already given the original poster back a few years ago and suggest to span/map a port and run a wireshark trace to capture the traffic.

 

If this all fails please liaise with your Polycom Reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8