SoundStation IP5000 Web access trouble

Anonymous · ‎04-19-2012

I just received th ephone today. I'm connecting via POE switch - not POE injector. I can ping the phone's IP, but can't access it through a browser.

SteffenBaierUK · ‎04-19-2012

Hello teligence,

welcome to the Polycom Community.

Without knowing the history of this unit (new/used) it is difficult to provide advise as the access to the web interface can be disabled.

Best idea is to factory default / format the file system and the re-provision with the latest UCS Software.

All of the above is described in the Admin Guide / Community FAQ.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-24-2012

Thanks for your response. I have checked the FAQs but have found nothing that resolves the trouble.

This is a new unit - purchase last week.

I have reset it to factory default.

I have reset the device settings.

I have reset the user settings.

I have reformatted the file system.

I still cannot access the unit via web browser.

Status after resets as follows:

Status/Platform/Phone:
   SoundStation SSIP 5000
   Assembly: 3111-30900-001 Rev:C
   S/N: 0004f2e7521e
   IP: 192.168.103.105
   Bootblock: 3.0.2.0024 (30900-001)
   BootROM: 4.2.2.0710
   Device Certificate: Installed
Status/Platform/Application/Main:
   Label: ISP
   Version: 3.2.4.0244
   P/N: 3150-11530-324
   File: sip.Id
Status/Platform/Application/Components:
   Label: PolyDSP TitanMem1 FS12 (G.729)
   Version: 3.1.4.0241
   P/N: 3150-11580-314
Status/Platform/Configuration:
   Boot Server: http>//cic-server.win.hornblower.com:8088
   Boot Server Type: FTP
   Config: ca.cfg,0004f2e7521e-ininprov.cfg,provisional.cfg,xic.cfg,phone1.cfg,sip.cfg
Status/Network/TCP/IP Parameters:
   IP: 192.168.103.105
   DHCP: Enabled
   Subnet Mask: 255.255.254.0
   IP Gateway: 192.168.102.1
   SNTP Address: 192.168.102.27
   GMT Offset: -28800(-8.0)
   DNS Server: 192.168.102.27
   DNS Alt. Server: 192.168.102.28
   DNS Domain: win.hornblower.com
   VLAN ID:
Status/Network/Ethernet:
   MAC: 00:04:F2:E7:52:1E
   LAN Port: Active
   LAN Speed: 100Mbps
   LAN Mode: Full-duplex
   Location Info:
Status/Lines: ininprov0004f2e7521e (Registered 00:24:21)
   *SF-CIC: (Registered) 84874

SteffenBaierUK · ‎04-25-2012

Hello teligence,

like I said before reprovision without using your providers server.

I looks in above like you are on a hosted server and they may have disabled the Web Interface.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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