Hello. I have two Soundsstation Ip 6000 phones that I need to upgrade the 4.0.14.0987 to work with our new VOIP provider. For the other Soundstations 6000s I have, this process was completely straightforward and the upgrade was accomplished easily.
For these other two phones however, I cannot get the software to upgrade. I've tried everything I can think of. I'm able to get the phone to upgrade to version previous to 4.0.14.0987, but I cannot get it to upgrade to 4.0.14.0987. Anyone else have this issue/know of a solution?
Hello @JGUM ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.