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SoundStationIP 5000 Losing Network After a Minute

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Occasional Contributor

SoundStationIP 5000 Losing Network After a Minute

Hi There Polycom

 

We have a SoundStationIP 5000 phone:
Phone Model SoundStation IP 5000
Part Number 3111-30900-001 Rev:H

UC Software Version 4.0.4.2906
BootROM Software Version 5.0.4.0003

 

It is using a remote http provisioning server. It connects to the server and works fine for about a minute or so, then losing network completely. We have many other Polycom phones (VVX Series) and we do not have problems with them, only this one.

 

I added app and boot logs  from the web interface (as much as I could before I lost connection). What can cause such problem?

 

Oz

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Polycom Employee & Community Manager

Re: SoundStationIP 5000 Losing Network After a Minute

Hello oz,

welcome to the Polycom Community.

Firstly your log worries me from a configuration perspective as it seems whoever created these files did not understand what should be in them and what not:

 

1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "sip.ld_ver" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "sip.cfg_ver" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "feature.9.enabled" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "se.pat.misc.1.inst.3.value" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "voice.codecPref.G711Mu" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "se.pat.misc.1.inst.2.type" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "voice.codecPref.G711A" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "voice.codecPref.G729AB" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "se.pat.misc.1.inst.1.type" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "se.pat.misc.1.inst.2.value" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "se.pat.misc.1.inst.1.value" found, ignoring.
1224105916|cfg  |4|03|Prm|poly-0004f2fc4f80.cfg: Unknown parameter "se.pat.misc.1.inst.3.type" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "APP_FILE_PATH" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CONFIG_FILES" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "MISC_FILES" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "LOG_FILE_DIRECTORY" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "OVERRIDES_DIRECTORY" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CONTACTS_DIRECTORY" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "LICENSE_DIRECTORY" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "USER_PROFILES_DIRECTORY" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CALL_LISTS_DIRECTORY" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "APP_FILE_PATH_SPIP300" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CONFIG_FILES_SPIP300" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "APP_FILE_PATH_SPIP500" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CONFIG_FILES_SPIP500" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "APP_FILE_PATH_SPIP301" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CONFIG_FILES_SPIP301" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "APP_FILE_PATH_SPIP320" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CONFIG_FILES_SPIP320" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "APP_FILE_PATH_SPIP330" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "CONFIG_FILES_SPIP330" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Unknown parameter "APP_FILE_PATH_SPIP430" found, ignoring.
1224105916|cfg  |4|03|Prm|sip4.0.5.cfg: Too many unknown parameters have been found; further errors will be logged at level 1.

The whole config is messed up and I can only assume someone mixed the content of a 00000000000.cfg with an older sip.cfg / phone1.cfg.

 

I would suggest you completely remove all configuration and create them from srcatch.

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

The above explains how to use these and how to load any configuration with them.

 

The configuration loaded via these files should be as minimal as possible,

 

An example can be found here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

In addition UC Software 4.0.4 is no longer a supported version and you should at least upgrade to 4.0.8.

 

Your Reseller ALLNET GMBH who sold the unit to you back in September should be consulted.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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