Hello VickieP,
welcome to the Polycom Community.
Can you still browse to the Web Interface of the SoundStructure VoIP card?
If yes simply go to Utilities => Phone Backup & Restore => Global Settings => Click on restore
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
