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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-09-2015 02:32 PM

HP Recommended

Phone Model: SoundStructure VoIP Interface

UC Software Version: 5.4.0.5841

Updater Version: 5.6.0.8213

Lync 2013 CU July 2015

Ext + PIN Authentication

 

Seeing some unexpected behaviour following a power outage. When power is restored following an outage but before Lync / networking is avaliable the SoundStructure VoIP Interface fails to sign-in, this is expected. However once Lync / networking is avaliable the SoundStructure VoIP Interface still dosne't sign-in.

 

It appers that if it fails 3 times it stops trying until either a login is initiated manually via the web-console or it's powercycled. I can't seem to find a configuration paramenter for this behaviour.

 

Thanks,

James

2 REPLIES 2

‎09-09-2015 08:22 PM

HP Recommended

Hello James,

welcome to the Polycom Community.

Please contact your Polycom reseller as we would require this to be brought to the attention of Polycom support so we can analyze any logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-10-2015 08:39 AM

HP Recommended

Case  # 1-1199394094

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