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SoundStructure VoIP Interface / re-login fails

James Waite
Frequent Advisor

SoundStructure VoIP Interface / re-login fails

Phone Model: SoundStructure VoIP Interface

UC Software Version: 5.4.0.5841

Updater Version: 5.6.0.8213

Lync 2013 CU July 2015

Ext + PIN Authentication

 

Seeing some unexpected behaviour following a power outage. When power is restored following an outage but before Lync / networking is avaliable the SoundStructure VoIP Interface fails to sign-in, this is expected. However once Lync / networking is avaliable the SoundStructure VoIP Interface still dosne't sign-in.

 

It appers that if it fails 3 times it stops trying until either a login is initiated manually via the web-console or it's powercycled. I can't seem to find a configuration paramenter for this behaviour.

 

Thanks,

James

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: SoundStructure VoIP Interface / re-login fails

Hello James,

welcome to the Polycom Community.

Please contact your Polycom reseller as we would require this to be brought to the attention of Polycom support so we can analyze any logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
James Waite
Frequent Advisor

Re: SoundStructure VoIP Interface / re-login fails

Case  # 1-1199394094

Message 3 of 3