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Soundpoint 331 Button Assignment

Occasional Contributor

Soundpoint 331 Button Assignment

Please forgive me if this has been addressed. I have searched & either it's not here, or I have been unable to find anything.


Using the PolyCom Soundpoint 331 phones with Vonage, to make a simple call transfer we are having to press four buttons as well as entering the extension number.


My hope is there would be some way to program one of the buttons to handle these functions making it easier for our people to reach the goal.


What we do now is:

Press softbutton Transfer, then press blind, then dial the extension, then press the button marked dial.


If these steps could be reduced, it would make life a lot easier for all of us.


Any ideas, or suggestion are greatly appreciated.


Thanks, Michael

Message 1 of 2
Polycom Employee & Community Manager

Re: Soundpoint 331 Button Assignment

Hello Michael,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:


Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=



Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2