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Soundpoint 331 Edit Registration to Callmanager Timer

JustTrying
Occasional Visitor

Soundpoint 331 Edit Registration to Callmanager Timer

Hello,

 

I have found a couple of form posts about failover\failback timers. But it is not what I need.

 

The phone register every x seconds to the callmanager. Is there an way to edit this? I need to make the timer a bit less.

 

We got a weird problem the call ends up in the softclient but not in the phone itself. It remains still. Only after an reboot of the phone does the call also ends up in the phone. Or people will have to wait for an bit. When the problems happend and we are looking at the callmanager we see that the phone is registerd.

 

Thats way we want to edit the registration timer. To see what will happen.

 

Polycom: IP331

UC Software: 4.0.12.0926 also tried version: 4.0.3.7562

BootRom: 5.0.12.0033

 

PS: This happens on almost all the phones and external numbers.

 

With regards,

Bryan

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint 331 Edit Registration to Callmanager Timer

Hello Bryan,

welcome to the Polycom Community.

 

A Cisco Call Manager is not a tested and support platform for anything else than our documented conference phones.

 

Stating the above it should work like one of the conference phones using a SPIP or VVX phone.

The community's VoIP FAQ contains this post here:

 

May 25, 2017 Question: Can I create a backup of my current configuration?

Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

and

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Providing the community with a backup and some logs may help us.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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