Soundpoint 501/550 assisted transfer issue

[Anonymous]

Hi,

When I try to transfer in my example to 1004 it does not work. On the 550 I get an entry into the phones log of SoNcasSubEvCallTransfer -> SoNcasSubEvCallHold.

I can do a blind trafer to the number. During an assisted transfer the call fails once I try to complete the transfer. ie it starts working normally. I can listen\talk to the 3rd party but when I try to complete the transfer it get the "Reqest Failed". I can do assisted transfers to other numbers. There are also other numbers that show the same issues.

This is happening on the 550s and 501s that I have updated to the new firmware\config files. An older 501 that I have not updated works correctly.

[SteffenBaierUK]

Hello Zacav,

welcome to the Polycom Community. Is this in any way related to your other post => here <= ?

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Transferring a call whilst another call is on hold is checked against the digitmap. The digitmap is explained in detail in the above FAQ post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services