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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have soundpoint 501 phone with sip_318 app loaded, and when phone rings, the phone will not answer call by any of three options: speakerphone, receiver lif, or softkey press.

 

it DID work with app sip_167, so curious if any settings changed I should be aware of to get it to answer calls. 

 

thanks in advance.

 

2 REPLIES 2
HP Recommended

Hello rotorboy,

welcome to the Polycom Community.

The question is how did you update to SIP 3.1.8 ?

 

Did you also update the matching sip.cfg & phone1.cfg files ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

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Sorry for being incomplete.

Thanks for responding so quickly!

Updated phone via app being downloaded from tftp server I have set up.
Yes, phone1.cfg and sip.cfg and 00000000.cfg files all present and updated to 318.

Phone is able to originate calls, just not go off hook on inbound calls.
Any default config options I should look at?
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