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Soundpoint 550 Randomly Reboots

enktesisllc
Occasional Visitor

Soundpoint 550 Randomly Reboots

Soundpoint 550 Randomly Reboots

 

I have a pristine setup with 40/50 mbps comcast commercial connectivy, D-LINK router, etc. No passthrouhg on the phone. GB switches throughoult.

 

My smaller Polycom's work perfectly.

 

But the 550 will occasionally reboot for no reason in particular. These were purchased through 8x8 and their tech support has no idea why.

 

What say you?

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint 550 Randomly Reboots

Hello enktesisllc,

welcome to the Polycom Community.

I would suggest your provider starts looking through your phones logs. They should also be able to raise a ticket with our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 2