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Soundpoint 560 and Plantronics CS540 Wireless Headset w/APP-51 Savi EHS Adapter HELP!

WAMinTON
Occasional Visitor

Soundpoint 560 and Plantronics CS540 Wireless Headset w/APP-51 Savi EHS Adapter HELP!

I have upgraded the bootrom to v4.4.0

I have upgraded the sip to v4.0.1

 

Everything works, except the headset does not pick up calls when you press the on hook button on the headset (ther purpose of the EHS Adapter and cable.

 

Any suggestions

 

 

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint 560 and Plantronics CS540 Wireless Headset w/APP-51 Savi EHS Adapter HELP!

Hello WAMinTON,

 

Hello ,

welcome to the Polycom Community.

Checking the Headset compatibility list => here <= the following is mentioned:

 

Plantronics
To use electronic hookswitch, the Savi Office Series models must be equipped with a Plantronics APP-50 cable (Plantronics SKU 38439-01) while the CS Series must be equipped with a Plantronics APP-5 cable (Plantronics SKU 38438-01).

 

The following models are compatible:


• Savi Office Series (WO100, WO200, WO300, WO350 only)
• CS Series (50, 55, 60, 70N, 261N, 351N only)

 

I can only recommend to raise this issue with your Headset supplier / manufacturer if this headset & cable is even compatible.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
HeadsetsDirect
Visitor

Re: Soundpoint 560 and Plantronics CS540 Wireless Headset w/APP-51 Savi EHS Adapter HELP!

The APP-51 is the correct EHS cable for the CS540 and 560 Phone  (The APP-51 updated the APP-50 adding the ability for an on-line indicator / busy light).

 

First: Make sure your EHS cords are plugged into the headset port and not handset port.  This will cause the unit to not take calls remotely as you reported.

 

Second: Try the manual over-the-air subscription (located on page 20 of user guide). This has helped many customers with CS540 issues with remote operations and re-syncs the base and headset.

-Wayne from Headsets Direct
Message 3 of 4
tommyjon
Occasional Visitor

Re: Soundpoint 560 and Plantronics CS540 Wireless Headset w/APP-51 Savi EHS Adapter HELP!

According to this Plantronics EHS electronic hookswitch flow chart for wireless headsets, you are using the correct adapter:

 

http://theheadsetshop.com/plantronics-wireless-headset-hookswitch-technology-ezp-23.html

 

The Plantronics APP-51 works with only the new cordless systems such as CS540, CS530, CS510, etc.

 

Double check to make sure you are using the correct auxiliary port on the back of the Polycom Sound Point telephone and connected to the base of the Plantronics, if all checks out I wouldn't hesitate to call Tech Support # (800)544-4660.

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