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Soundpoint 650 Call Record

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Occasional Visitor

Soundpoint 650 Call Record

Hi,

I'm interested in using my Soundpoint 650 to record calls.  There is a usb port in the back of the phone and my agreement states that I have a call recording license until Jan 4, 2055.  When I make a call I don't have a "More" soft key that would allow me to record the call.  Any help would be appreciated.  Thank you,  Christina

Message 1 of 12
11 REPLIES 11
Polycom Employee & Community Manager

Re: Soundpoint 650 Call Record

Hello Christina,

 

please ensure you check here:

 

http://www.polycom.com/global/documents/products/voice/desktop/supported_usb_devices_recording_sound...

 

Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 12
Valued Contributor

Re: Soundpoint 650 Call Record

Hi Christina,

The 'Record' softkey only appears when the USB drive is connected to and mounted by the phone, and then, only when there is an active call. If you're still not seeing the option, it's possible the recording feature itself is not enabled in the phone's configuration. You'll need to check with whomever manages your phone's configuration to verify that the following parameters are set accordingly:

feature.17.name="call-recording" feature.17.enabled="1"

 (This is an advanced feature, so it is only accessible from the configuration files. You may have to contact your system administrator or service provider to get them to edit the files.)

 

If you've already verified these paremeters, I would recommend trying a different flash drive than what you're currently using, and if possible anything off of the "Supported USB Devices" TB that Steffen recommended. I personally have had good luck with the previous generation SanDisk Cruzer flash drives (just my own personal experience).

 

Let us know how that works

 

 

-James

Message 3 of 12
Highlighted
Polycom Employee & Community Manager

Re: Soundpoint 650 Call Record

Hello Christina,

 

as James highlighted below the Feature is not automatically active and depends on the Administrator/or yourself of your SIP Platform to enable this functionality.

 

The Parameter James quoted is pre UCS 3.3.0

 

I have written a detailed Technical Explanation and submitted this to our Database so other users can benefit from this:

 

Polycom® SoundPoint IP 650, 670 and Polycom® VVX 1500 USB Audio Recording and Playback


The Polycom® SoundPoint IP 650 and 670 and the Polycom® VVX 1500 phones can be configured to allow recording of audio calls on a supported USB device.


This feature requires a license key for activation except for the Polycom® VVX 1500.Using this feature may require purchase of a license key or activation by Polycom® channels .

For more information, contact your Certified Polycom® Reseller.


A Productivity Suite Evaluation License for testing purposes can be found at

http://www.Polycom.com/products/voice/applications/

 

A Valid License may be already installed and the Status can be checked via Menu Key/Settings => Status => Licenses


The Functionality depends on a compatible USB Device and has been verified in the "SoundPoint® IP 650 and 670 Supported USB Devices for Call Recording – TB38084" and can be found at 

http://support.polycom.com/PolycomService/support/us/support/voice/soundpoint_ip/VoIP_Technical_Bull...

 

Below Instructions are based on UCS 3.3.0 Configuration and may vary if an older SIP Software Revision is being used. 

 

Please check the individual Admin Guide for your Polycom® SoundPoint IP 650, 670 or Polycom® VVX 1500 that can be found at http://support.polycom.com/PolycomService/support/emea/support/voice/index.html


In order for the Phone to load the configuration changes and or license file a Provisioning Server is needed. 


For more information on how to setup and use a free FTP server in order to provision the Phone, refer to "Technical Bulletin 44011 "Register Standalone SoundPoint IP, SoundStation IP and Polycom VVX1500 Phones" at  

 

http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html .


You can either download the Polycom ® UC Software for your Phone and unpack the Zip File and open the features.cfg template File which can be found in the /Config Subdirectory or create a new file with the following example content:

 


<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<!-- USB Recording and Playback Example  -->

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">

<feature feature.callRecording.enabled="1"/>

</polycomConfig>


Store the above file as recording.cfg


Open the 000000000000.cfg file that is included in your Polycom ® UC Software


The CONFIG_FILE="" Section specifies what additional configuration files are loaded whilst starting the Unit and change this to CONFIG_FILE="recording.cfg" and store this file with a file name of the MAC Address of your Polycom® SoundPoint IP 650, 670 and Polycom® VVX 1500 that can be found at the Bottom of the actual unit.


Example 0004F2BE90A9.cfg


Once you reboot the Polycom® SoundPoint IP 650, 670 and VVX® 1500 the Phone will automatically load the <mac>.cfg and a valid license from the provisioning server.


For more detailed Information on how to use the USB Recording and Playback Functionality please refer to the Productivity Quick User Guide at

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/voice/P...
Additional Information can be found within the Technical Bulletin 32265 “Activating Feature Licensing on SoundPoint IP, SoundStation IP, and VVX Phones” at

 

http://support.polycom.com/PolycomService/support/us/support/voice/soundpoint_ip/VoIP_Technical_Bull...

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 12
Occasional Collector

Re: Soundpoint 650 Call Record

The supported USB Device list  Was last Updated: August 2008 Really?

I couldn't find a singe one of them availble for purchase... 

Tags (2)
Message 5 of 12
Polycom Employee & Community Manager

Re: Soundpoint 650 Call Record

Hello VoipAddict,

welcome to the Polycom Community.

In the early days of USB sticks we needed to test these.

 

These days purchasing a a quality brand should be fine.

 

We simply cannot test this anymore and I already had a similar discussion => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 12
Occasional Collector

Re: Soundpoint 650 Call Record

Thanks,

I have found one that doesn't show an error but I can't test it since calll recording functions are not working, 

I tried provisioning the License.

 

My Log shows

0510123027|cfg |*|03|Prov|Starting to update
0510123028|lic |4|03|cfgCfsFlashKeyScratchLoad: key is blank
0510123028|lic |*|03|License: new key for USB Call Recording expiry TUE MAR 15 20:00:00 2022 added
0510123028|lic |*|03|License: new key for Conference Management expiry TUE MAR 15 20:00:00 2022 added
0510123028|lic |*|03|License: new key for Corporate Directory expiry TUE MAR 15 20:00:00 2022 added
0510123028|lic |*|03|License: new key for uaCSTA expiry TUE MAR 15 20:00:00 2022 added
0510123028|lic |*|03|License: new key for Access URL expiry TUE MAR 15 20:00:00 2022 added
0510123028|lic |*|03|License: new key for Enhanced Feature Keys expiry TUE MAR 15 20:00:00 2022 added
0510123028|lic |4|03|cfgCfsFlashKeyScratchLoad: key is blank
0510123029|cfg |*|03|Prov|Setting device parameters from configuration files.

 

However Status>Licenses 

Shows: No Licenses Installed 

Message 7 of 12
Polycom Employee & Community Manager

Re: Soundpoint 650 Call Record

Hello VoipAddict,

The community's VoIP FAQ contains this post here:

Dec 06, 2013 Question: How can I Record or Playback Audio Calls?

Resolution: Please check => here <=

 

You no longer need a license when you use a current software (you have not told us your)

 

Please utilize the FAQ for any further questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 12
Occasional Collector

Re: Soundpoint 650 Call Record

Thanks for your reply

So i have 4.1.0.84959

 

I uploaded this via the web interface

<usb feature.callRecording.enabled="1"/>

Still it does not seem to be enabled  

Message 9 of 12
Polycom Employee & Community Manager

Re: Soundpoint 650 Call Record

Hello VoipAddict,

4.1.x s for LYNC

4.0.x is for openSIP

 

What are you using?

 

Have you created a backup and checked the feature is loaded ?

 

The next step would be to open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 12