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Soundpoint Account Password Change

Nadergo
Occasional Contributor

Soundpoint Account Password Change

I have a SoundPoint IP 331 registered with Microsoft Lync, for some reason I changed my Lync password but the phone is still registered, even if I restart it it's still registering, how SoundPoint is signing in using my previous authentication?

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint Account Password Change

Hello Nadergo,

welcome back to the Polycom Community.

As already reminded in the past => here <= it is always useful to post the currently used software version in order for yourself or others to cross check the release notes against known issue.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

When you initially sign into the phone it uses NTLM authentication against LYNC.

 

Subsequent authentications are usually via TLS-DSK as you have a valid certificate installed on the phone.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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