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Soundpoint IP 330 SIP to Avaya

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martintelephone
Occasional Visitor

Soundpoint IP 330 SIP to Avaya

Hi,

 

I have been asked if it is possible to register a soundpoint IP 330 SIP handset to Avaya Session Manager.

 

I have searched for previous Devconnect documents and looked on the forums but cannot find anything for the 330. When I try to get the handset to register it fails. I have defaulted the handset and tried starting from scratch but so far I have not had much luck.

The handsets were previously deployed in a hosted solution environment and are on firmware 3.1.2.0392.

If anyone has experience of getting these to work could you let me know please and if there is a document you could point me at that would be brilliant.

 

Thanks

 

Martin

Message 1 of 3
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint IP 330 SIP to Avaya

Hello martintelephone,

welcome to the Polycom Community.

Any officially interoperability testing would have been done directly by Avaya.

 

The SoundStation product range that has been tested against Avaya is listed => here <=

 

SoundPoint IP Phones run the same software and should in theory be able to run with an compatible and tested switch but would be classed as unsupported platform.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint IP 330 SIP to Avaya

Hello martintelephone,

welcome to the Polycom Community.

Any officially interoperability testing would have been done directly by Avaya.

 

The SoundStation product range that has been tested against Avaya is listed => here <=

 

SoundPoint IP Phones run the same software and should in theory be able to run with an compatible and tested switch but would be classed as unsupported platform.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
martintelephone
Occasional Visitor

Re: Soundpoint IP 330 SIP to Avaya

Thanks Steffen, that is useful information. I will do some testing and post the results.

Message 3 of 3