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Soundpoint IP 335, 650 upgrade bootrom and sip.ld all causes Boot Server: = FIXED

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Occasional Advisor

Soundpoint IP 335, 650 upgrade bootrom and sip.ld all causes Boot Server: = FIXED

Hello,

I'm working on trying to upgrade my Soundpoint IP phones from 3.2.3 to 3.3.1 or 4.0.1 sip.ld versions.

What I'm finding across the board is that regardless of what I upgrade too: the phones come up with DHCP menu: Boot Server: FIXED.

When I look at documentation the statesments are Default of Polycom is Custom+66.

which is what we are using and by it being set to FIXED we are unable to move forward with testing.

 

Any advice on how to overcome this would be greatly appreciated. We are looking at thousands of phones to upgrade.

 

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Soundpoint IP 335, 650 upgrade bootrom and sip.ld all causes Boot Server: = FIXED

Hello BradBros,

welcome to the Polycom Community.

 

You are correct, the standard setting from the factory is Custom+Option66.

 

Customers, like service providers, have the possibility to order phones that are commissioned for their needs. This includes certain settings like a pre-defined provisioning server.

 

You did not yet supply the information if your provisioning server details are already populated or not.

 

In addition a phone may receive via the above mentioned options a configuration file which includes a device.set parameter forcing the change of the above option.

 

Without more details it is hard to troubleshoot and I suggest your work with your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Advisor

Re: Soundpoint IP 335, 650 upgrade bootrom and sip.ld all causes Boot Server: = FIXED

while talking to someone correcting their phone. I thought about digging through the config files.

we do not have a pre-installed setting for the boot server, we pull everything from DHCP/LLDP.

I'm pretty sure the setting needs to be updated in one of my .cfg files.

 

thanks

 

Brad

Message 3 of 5
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Polycom Employee & Community Manager

Re: Soundpoint IP 335, 650 upgrade bootrom and sip.ld all causes Boot Server: = FIXED

Hello BradBros,

 

I suggest you upgrade a Phone to at least UCS 3.3.5 or UCS 4.0.4 and then factory reset the phone as described in the community FAQ post here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

This needs to be done during the countdown when the startup of the application has been canceled.

 

Once the phone is reset and has booted up please check and verify the settings again.

 

If this is still set to static you need to work with your Polycom reseller and/or Polycom support directly.

 

Best Regards

 

Steffen Baier

 

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Occasional Visitor

Re: Soundpoint IP 335, 650 upgrade bootrom and sip.ld all causes Boot Server: = FIXED

Hello,

 

I have been having trouble getting my phone to factory reset while working with Vonage.  I have the password and reset the local config, but seemds to have a corruopted "boot" file (so says Vomage tech).

 

You state that maybe th eophone should upgrade to atleast UCS 3.3.5 or 4.0.4.  I assume that is firmware.  how do i do that? 

Message 5 of 5