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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-07-2014 11:17 AM

HP Recommended

Hello Polycom Community,

 

I work in an office using a polycom phone. We have two phone lines, both of which are connected to the same number, but can be used for outgoing calls at different times. Currently one of the two phones is intermittently ringing twice before the other phone starts to ring. This phone happens to be in my boss' office and is not convenient to be ringing first.

 

How do we either

A) make both phones ring at the same time or

B) make my phone ring first always?

 

Further notes: The DN seems to be my boss' line, could this have something to do with it?

 

Thanks!

3 REPLIES 3

‎10-07-2014 01:36 PM

HP Recommended

Hello katykat,

welcome to the Polycom Community.

 

This sounds more a SIP server issue rather than something on the phone. The Phone would ring once it receives the SIP INVITE.

 

If you want to troubleshoot this yourself the community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please work with whoever setup your SIP server for more details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-08-2014 10:56 AM

HP Recommended

Thank you for your assistance!

 

Unfortunately, when the company who set it up for us was contacted they claimed it was an issue with the phones themselves as opposed to with the server, and I do not feel nearly tech savvy enough to attempt fixing this issue myself.

Could you help me with the terminology I should use when I call tech support from my provider so that I can make it clear to them what is happening and that is likely an SIP issue?

 

Thanks!

Was this reply helpful? Yes No

‎10-09-2014 12:28 AM

HP Recommended

Hello katykat,

this post itself contains enough technical verbiage or simply point them at this post.

 

If they provide you a service and charge for this it should be in their own best interest to help you troubleshoot this.

 

If above fails please work with your Polycom reseller to support you or raise a ticket with Polycom support for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.