Plantronics + Polycom. Now together as Poly Logo

Soundpoint IP 335 VOIPO

Occasional Visitor

Soundpoint IP 335 VOIPO

SoundPoint does not registered.

So ive used the Server and have used my username and password that I setup and its showing as offline.

I contanted their support (knowing they do not offer support on BYOP) The guy did try to help me and it was great, we went over all the settings that I had.

he said it should work as all the information is correct.

The phone currently says "ACTIVATE" and wont go past that. Are there certain ports I need to use? Or something Im missing on setting up this phone.

Would it be easier to switch to a PBX Server?

Message 1 of 2
Polycom Employee & Community Manager

Re: Soundpoint IP 335 VOIPO

Hello AVapeNation,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


I am not familiar with the Activate message you are quoting as I am unsure our phone would display such message. This may be something specific for your Service Provider and may utilize the phones Microbrower (Application).


The FAQ contains this post here:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


The above are simple instructions to use the SIP Credentials.


We also have:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


It explains how to verify your registration status on the phone.


For troubleshooting please use:


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


The next step would then be to open a Polycom Serive Ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2