• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-14-2015 04:08 PM

HP Recommended

I've set up a Soundpoint IP 335 phone connected to a Cisco 3560.  On the 3650, the configuration is as follows:

 

--------------------------------------

lldp run

lldp tlv-select power-management

lldp tlv-select port-vlan

network-policy profile 335

voice vlan 210 cos 5

voice-signaling vlan 210 cos 3

 

interface gi1/0/1

description Soundpoint-IP-335

lldp receive

lldp transmit

switchport access vlan 110

network-policy 335

lldp med-tlv-select network-policy

power inline auto max 10000

----------------------------------------------

 

On the wire, I see that the switch is sending LLDP that includes all of the required TLVs, and specifies voice (RTP) as CoS5 and voice signalling (SIP) as CoS3.

 

However, when the phone initiates a session, SIP gets marked as CoS5, rather than the specified CoS3.  I can make this work from a QoS perspective, but the right thing here would be for the phone to properly mark SIP traffic.

 

Is there something I've missed?  Phone is running a "Boot Block" of 3.0.2.0024, and the "Updater" is 5.0.9.0001.  SIP version is 4.0.9.0509.

 

Thanks,

1 REPLY 1

‎09-15-2015 03:10 AM

HP Recommended

Hello gshillcutt,

welcome to the Polycom Community.

If the phone is able to setup a network connection or even upload it's logs I would suggest you set the overall Logs to Debug and then the LLDP and DHCPC Client to check the logs for what is happening.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.