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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

ok the phone got into this state after the file system was formatted and I do have the serial number 

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Hello @towserthewolf 

 

  • why did you decide to format the file system? What caused you to do this?
  • will you share the serial with us?

Best regards

 

Steffen Baier

------------------------------------------------
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I pressed format file system instead of restoring factory settings and yes I do have the serial number if you do need it

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