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Soundpoint IP 335 failed to get boot

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Occasional Advisor

Re: Soundpoint IP 335 failed to get boot

ok the phone got into this state after the file system was formatted and I do have the serial number 

Message 11 of 13
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Polycom Employee & Community Manager

Re: Soundpoint IP 335 failed to get boot

Hello @towserthewolf 

 

  • why did you decide to format the file system? What caused you to do this?
  • will you share the serial with us?

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 13
Highlighted
Occasional Advisor

Re: Soundpoint IP 335 failed to get boot

I pressed format file system instead of restoring factory settings and yes I do have the serial number if you do need it

Message 13 of 13