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Soundpoint IP 550 lights not working

KG5280
Occasional Visitor

Soundpoint IP 550 lights not working

Hi,

 

We recently acquired three used Soudpoint IP 550 phones to supplement the six we already have. All of the functions work, but for some reason the mute, speakerphone, and headset indicators do not light up when activated. Our IT guy updated the firmware yesterday, but that did not fix the problem. Any thoughts (other than "don't buy used equipment")?

 

Thanks!

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint IP 550 lights not working

Hello KG5280,

welcome to the Polycom Community.

It is always useful to include the currently used software version.

 

  • Have the phones be factory reset in order to ensure any prior programming has been removed ?

  • Did you try the diagnostic mode to see if the LED's are working ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Britt55
Occasional Visitor

Re: Soundpoint IP 550 lights not working

Hi Steffen, 

 

I am having the same issues with my SoundPoint IP 550. We tried a factory reset and I did also go into the diagnostic mode to see if the LED ligths work... they do no problem. 

 

Thanks,

 

Brittani


@SteffenBaierUK wrote:

Hello KG5280,

welcome to the Polycom Community.

It is always useful to include the currently used software version.

 

  • Have the phones be factory reset in order to ensure any prior programming has been removed ?

  • Did you try the diagnostic mode to see if the LED's are working ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 

Message 3 of 4
GJB
Occasional Visitor

Re: Soundpoint IP 550 lights not working

I know this is really old, but I ran into the same issue. I am using some IP 550 phones with an old Talkswitch PBX (Fortvoice). I provisioned the phones to  software 4.013 and then re-provisioned the phones to the PBX. Loading 4.013, the LEDs (line, handsfree, mute, headset) all worked fine. When I loaded the Talkswich configuration none of the LEDs worked anymore even though they worked fine on the diagnostics. The talkswitch loaded some 3.3 features and I got a warning on the phone. Just a marriage or older configuration settings with newer UC software but it buggers up the LED lights even though the functions themselves work (mute, handsfree, etc.). So I rebooted the phone to factory settings (still had my 4.013 UC software) and manually registered the phones with the Talkswitch PBX without loading the old Talkswitch configuration files and voila, my LEDs still work. I imported a features.cfg file I wrote to setup proper messaging and softkeys, etc.

 

It is the third party configuration settings that are causing you to lose the LED lights

Message 4 of 4