My company has 3 Polycom Soundpoint IP 550's and have had them for awhile now. Our voicemail password has been the same since we first started up the frontdesk phone, but all of a sudden it has changed the password or somehow the voicemail password has been reset when we unplugged the phone to move them. I do not know how to retrieve my messages and they are piling up pretty fast. How do I reset the voicemail password?
The phone itself has no way of changing the voicemail password. You will need to contact whoever has installed your SIP solution.
This has nothing to do with the Polycom phone.
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Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's