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Soundpoint IP 560 - EFK - Softkey - speed dial ( to specific account)

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Visitor

Soundpoint IP 560 - EFK - Softkey - speed dial ( to specific account)

Hi guys,

 

I'm trying to find a way to make a softkey as a speeddial ( this part i was able to) but since i have multiple lines on the phone ( multiple accounts) i want to direct the softkey to one of these account only. I've tried many things without any luck.

 

Is there a way to do this ?

 

 

Exemple :

 

softkey1 ( speed dial : login to line 2)

 

line 1 ( usual internal line)

line 2 (Call Center line)

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2 REPLIES 2
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Valued Contributor

Re: Soundpoint IP 560 - EFK - Softkey - speed dial ( to specific account)

Hi YohanL

 

What PBX/software version are you using?

 

Dave

Message 2 of 3
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Polycom Employee & Community Manager

Re: Soundpoint IP 560 - EFK - Softkey - speed dial ( to specific account)

Hello YohanL,

welcome to the Polycom Community.

I had actually looked into this myself as I never have tried this and a working solutions is as follows:

 

softkey.1.action="$FLine2$$S1$$Cnewcall$"

Above selects Line2 and then uses Speed Dial 1 and starts a new call.

 

A Speed Dial Number using the Speed Dial Index 1 needs to be in the local directory for this to work.

 

You obviously need to enable this softkey and enable EFK so please check this FAQ post:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

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