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Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

DGJ
Occasional Visitor

Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

I have two SoundStation IP 6000 phones that are down.  They are both exhibiting the same symption - when plugged into their POE port, the 3 red LEDs come on solid, but the display is blank and the phone will not boot.

The first one was left unplugged for several days and when it was plugged back in it would not boot.  Thinking that something may have happened to the first one we purchased a replacement and this second phone exhibits the exact same symptoms right out of the box. 

 We have tried a variety of (known good) ports and cables and even devices including a CISCO Catalyst EXP 500, CISCO 3750 and CISCO 3850 switches to connect/power the device from.  We have two other phones of this model that are working properly at the moment.

Please advise on how to troubleshoot or port requirements and compatibility.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

Hello

Can you post the MAC addresses of both units?

Replied via a mobile device
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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
DGJ
Occasional Visitor

Re: Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

MAC Addresses:

Original Phone 0004F2E400B1

 

Replacement Phone: 0004F2E44808

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint IP 6000 Boot Issue - Solid LEDs blank display

Hello DGJ,

welcome to the Polycom Community.

It is always useful that you provide some background history on the device that you are trying to utilize.

 

  • 0004F2E400B1 was originally sold 06/06/2008
  • 0004F2E44808 was sold back in 14/05/2010

So both units are well out of warranty.

 

We do not know where you got them from so we do not know there history. The original statement "right out of the box" made me assume this is a brand new unit.

 

There is no way to recover these and I assume you need to open an Out of Warranty RMA for these units that are either nearly 9 or over 6 years old.


Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4