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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-17-2016 08:20 AM

HP Recommended

Hello There,

Have some issues with a  Soundpoint IP 650 phone, i cannot add contact on the directory , neither add a speed dial.

The softkeys ADD / MORE are not being shown on the phone, not sure if this issue is related a firmware version or if the phone is locked, i've manual the manual several times and this are the instructions:

 

Adding Contacts

To manually add a new entry to your Contact Directory:

1. Press the Directories key
2. Press 1 for Contact Directory
3. Press the More > Add softkeys ----- There is no "MORE" option. Only Dial, View, Back and Search.

 

Any suggestion?

 

Thanks!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2016 08:17 AM

HP Recommended

 

Thanks for your help!

 

Noticed that the was set up to read only and set dir.local.readonly="0". Is working now.

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎02-17-2016 08:23 AM

HP Recommended

Hello Denisse_V,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-17-2016 12:21 PM

HP Recommended

Hello Steffen,

 

SIP/UCS Version

 

Label: SIP

Version: 3.3.2.0413

P/N: 3150-11530-332

File: sip.ID

Was this reply helpful? Yes No

‎02-17-2016 12:28 PM

HP Recommended

Forgot to mention : BootRom: 4.3.0.0246

Was this reply helpful? Yes No

‎02-17-2016 12:54 PM

HP Recommended

Hello Denisse_V,

are there any other speed dials already present ?

 

Could it simply be that the dir.local.readonly parameter is set?

 

UC Software 3.3.2 is no longer a supported Version so you may want to consider moving to UC Software 4.0.10 instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-18-2016 08:17 AM

HP Recommended

 

Thanks for your help!

 

Noticed that the was set up to read only and set dir.local.readonly="0". Is working now.

 

Was this reply helpful? Yes No
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