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Soundpoint IP 650 reset

Occasional Visitor

Soundpoint IP 650 reset

Soundpoint IP 650 phone has been reset using correct method and phone confirms this. Software is at sip 3.3.5. However phone will still not accept defult password of 456 on the phone admin or on the web login with User (Polycom) and password (456)

Anything additional i need to do...all support appreciated


Message 1 of 2
Polycom Employee & Community Manager

Re: Soundpoint IP 650 reset

Hello @VOIP User,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here


You could try updating the software to the latest supported version UC Software 4.0.14

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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