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Soundpoint IP 7000 Formatted and cannot download cfg file

Occasional Contributor

Soundpoint IP 7000 Formatted and cannot download cfg file

I file formatted my IP 7000 and cannot get it to FTP into my computer properly to download it's own files for it to repair itself.  I cannot access the device from the web server.  I setup an FTP and got it to at least attempt to connect on port 80 but the following are the logs I get.  I can connect to my FTP server from another device and download anything in the directory which contains the phones own files from the polycom site. 

 

ALL help HUGELY appreciated.  Thank you a LOT.

#1] [20191016 06:14:10] Starting domain - phone (#1)...
[#1] [20191016 06:14:10] phone active...
[#1] [20191016 06:17:40] [192.168.1.87] connected
[#1] [20191016 06:17:40] [192.168.1.87] FEAT success
[#1] [20191016 06:17:40] [phone] 331 password required for phone success
[#1] [20191016 06:17:40] [phone] PASS ********* success
[#1] [20191016 06:17:40] [phone] TYPE I success
[#1] [20191016 06:17:40] [phone] SYST success
[#1] [20191016 06:17:41] [phone] NOOP success
[#1] [20191016 06:17:41] [phone] PWD success
[#1] [20191016 06:17:41] [phone] PASV success
[#1] [20191016 06:17:41] [phone] LIST success
[#1] [20191016 06:17:45] [192.168.1.87] phone disconnected
[#1] [20191016 06:19:53] [192.168.1.216] connected
[#1] [20191016 06:19:53] [192.168.1.216] PUT /0004f2eb249f-boot.log HTTP/1.1 failed
[#1] [20191016 06:19:53] [192.168.1.216] Host: 192.168.1.86 failed
[#1] [20191016 06:19:54] [192.168.1.216] Accept: */* failed
[#1] [20191016 06:19:54] [FileTransport] 331 password required for FileTransport success
[#1] [20191016 06:19:54] [FileTransport] Content-Length: 8467 failed
[#1] [20191016 06:19:55] [FileTransport] Expect: 100-continue failed
[#1] [20191016 06:19:55] [FileTransport] failed
[#1] [20191016 06:19:56] [FileTransport] 0100000000|so |4|00|---------- Initial log entry ---------- failed
[#1] [20191016 06:19:57] [FileTransport] 0100000000|so |4|00|+++ Note that bootrom log times are in GMT +++ failed
[#1] [20191016 06:19:57] [FileTransport] 0100000000|cfg |4|00|Initial log entry failed
[#1] [20191016 06:19:58] [FileTransport] 0100000000|copy |3|00|Initial log entry failed
[#1] [20191016 06:19:58] [FileTransport] 0100000000|hw |4|00|Initial log entry. failed
[#1] [20191016 06:19:59] [FileTransport] 0100000000|ethf |4|00|Initial log entry. failed
[#1] [20191016 06:19:59] [FileTransport] 0100000000|so |3|00|No bitmapped font support in the image for display type 0xc. failed
[#1] [20191016 06:20:00] [FileTransport] 1016011756|wdog |4|00|Initial log entry failed
[#1] [20191016 06:20:00] [FileTransport] 1016011756|cdp |3|00|CDP is DISABLED. failed
[#1] [20191016 06:20:01] [FileTransport] 1016011756|so |3|00|Platform: Model=SoundStation SSIP 7000, Assembly=3111-40000-001 Rev=J failed
[#1] [20191016 06:20:01] [FileTransport] 1016011756|so |3|00|Platform: Board=3111-40000-001 1 failed
[#1] [20191016 06:20:02] [FileTransport] 1016011756|so |3|00|Platform: MAC=0004f2eb249f, IP=Resolving, Subnet Mask=Resolving failed
[#1] [20191016 06:20:02] [FileTransport] 1016011756|so |3|00|Platform: BootBlock=2.8.0_40000-001.0017 11-Mar-08 15:28 failed
[#1] [20191016 06:20:03] [FileTransport] 1016011756|so |3|00|Platform: BootL0=Standalone.0002 15-Jan-07 15:05:00 failed
[#1] [20191016 06:20:03] [FileTransport] 1016011756|so |3|00|Application, main: Label=BOOT, Version=4.1.2.0037 11-Aug-08 16:19 failed
[#1] [20191016 06:20:04] [FileTransport] 1016011756|so |3|00|Application, main: P/N=3150-11069-412 failed
[#1] [20191016 06:20:04] [FileTransport] 1016011756|so |3|00|Platform: Flash detected is 17 which is not expected! failed
[#1] [20191016 06:20:05] [FileTransport] 1016011756|app1 |4|00|Initial log entry. failed
[#1] [20191016 06:20:05] [FileTransport] 1016011757|so |3|00|Link status is Net up Speed 100 full Duplex. failed
[#1] [20191016 06:20:06] [FileTransport] 1016011802|cdp |3|00|CDP did not receive a response from a switch. Disabling CDP. failed
[#1] [20191016 06:20:06] [FileTransport] 1016011806|dns |5|00|DNS resolver servers are '192.168.1.1' '0.0.0.0' failed
[#1] [20191016 06:20:07] [FileTransport] 1016011806|dns |5|00|DNS resolver search domain is '' failed
[#1] [20191016 06:20:07] [FileTransport] 1016011806|app1 |4|00|Could not load time from (0.0.0.0). failed
[#1] [20191016 06:20:08] [FileTransport] 1016011806|app1 |3|00|DHCP returned result 0x87 from server 192.168.1.1. failed
[#1] [20191016 06:20:08] [FileTransport] 1016011806|app1 |3|00| Phone IP address is 192.168.1.216. failed
[#1] [20191016 06:20:09] [FileTransport] 1016011806|app1 |3|00| Subnet mask is 255.255.255.0. failed
[#1] [20191016 06:20:09] [FileTransport] 1016011806|app1 |3|00| Gateway address is 192.168.1.1. failed
[#1] [20191016 06:20:10] [FileTransport] 1016011806|app1 |3|00| DNS server is 192.168.1.1. failed
[#1] [20191016 06:20:10] [FileTransport] 1016011852|app1 |6|00|Uploading boot log, time is Wed Oct 16 01:18:52 2019 failed
[#1] [20191016 06:20:11] [FileTransport] failed
[#1] [20191016 06:20:11] [FileTransport] 0100000000|so |4|00|---------- Initial log entry ---------- failed
[#1] [20191016 06:20:12] [FileTransport] 0100000000|so |4|00|+++ Note that bootrom log times are in GMT +++ failed
[#1] [20191016 06:20:12] [FileTransport] 0100000000|cfg |4|00|Initial log entry failed
[#1] [20191016 06:20:13] [FileTransport] 0100000000|copy |3|00|Initial log entry failed
[#1] [20191016 06:20:13] [FileTransport] 0100000000|hw |4|00|Initial log entry. failed
[#1] [20191016 06:20:14] [FileTransport] 0100000000|ethf |4|00|Initial log entry. failed
[#1] [20191016 06:20:14] [FileTransport] 0100000000|so |3|00|No bitmapped font support in the image for display type 0xc. failed
[#1] [20191016 06:20:15] [FileTransport] 1016011756|wdog |4|00|Initial log entry failed
[#1] [20191016 06:20:15] [FileTransport] 1016011756|cdp |3|00|CDP is DISABLED. failed
[#1] [20191016 06:20:16] [FileTransport] 1016011756|so |3|00|Platform: Model=SoundStation SSIP 7000, Assembly=3111-40000-001 Rev=J failed
[#1] [20191016 06:20:16] [FileTransport] 1016011756|so |3|00|Platform: Board=3111-40000-001 1 failed
[#1] [20191016 06:20:17] [FileTransport] 1016011756|so |3|00|Platform: MAC=0004f2eb249f, IP=Resolving, Subnet Mask=Resolving failed
[#1] [20191016 06:20:17] [FileTransport] 1016011756|so |3|00|Platform: BootBlock=2.8.0_40000-001.0017 11-Mar-08 15:28 failed
[#1] [20191016 06:20:18] [FileTransport] 1016011756|so |3|00|Platform: BootL0=Standalone.0002 15-Jan-07 15:05:00 failed
[#1] [20191016 06:20:18] [FileTransport] 1016011756|so |3|00|Application, main: Label=BOOT, Version=4.1.2.0037 11-Aug-08 16:19 failed
[#1] [20191016 06:20:19] [FileTransport] 1016011756|so |3|00|Application, main: P/N=3150-11069-412 failed
[#1] [20191016 06:20:19] [FileTransport] 1016011756|so |3|00|Platform: Flash detected is 17 which is not expected! failed
[#1] [20191016 06:20:20] [FileTransport] 1016011756|app1 |4|00|Initial log entry. failed
[#1] [20191016 06:20:20] [FileTransport] 1016011757|so |3|00|Link status is Net up Speed 100 full Duplex. failed
[#1] [20191016 06:20:21] [FileTransport] 1016011802|cdp |3|00|CDP did not receive a response from a switch. Disabling CDP. failed
[#1] [20191016 06:20:21] [FileTransport] 1016011806|dns |5|00|DNS resolver servers are '192.168.1.1' '0.0.0.0' failed
[#1] [20191016 06:20:22] [FileTransport] 1016011806|dns |5|00|DNS resolver search domain is '' failed
[#1] [20191016 06:20:22] [FileTransport] 1016011806|app1 |4|00|Could not load time from (0.0.0.0). failed
[#1] [20191016 06:20:23] [FileTransport] 1016011806|app1 |3|00|DHCP returned result 0x87 from server 192.168.1.1. failed
[#1] [20191016 06:20:23] [FileTransport] 1016011806|app1 |3|00| Phone IP address is 192.168.1.216. failed
[#1] [20191016 06:20:24] [FileTransport] 1016011806|app1 |3|00| Subnet mask is 255.255.255.0. failed
[#1] [20191016 06:20:25] [FileTransport] 1016011806|app1 |3|00| Gateway address is 192.168.1.1. failed
[#1] [20191016 06:20:25] [FileTransport] 1016011806|app1 |3|00| DNS server is 192.168.1.1. failed
[#1] [20191016 06:20:26] [FileTransport] 1016011806|cfg |3|00|Beginning to provision phone failed
[#1] [20191016 06:20:26] [FileTransport] 1016011806|copy |3|00|'ftp://phone:****@192.168.1.86/3111-40000-001.bootrom.ld' from '192.168.1.86' failed
[#1] [20191016 06:20:27] [FileTransport] 1016011954|copy |4|00|Download of '3111-40000-001.bootrom.ld' FAILED on attempt 1 (addr 1 of 1) failed
[#1] [20191016 06:20:27] [FileTransport] 1016011954|copy |3|00|transport res: 28 respCode 0 failed
[#1] [20191016 06:20:28] [FileTransport] 1016011954|copy |3|00|transport error: Curl Error strings have been compiled out. failed
[#1] [20191016 06:20:28] [FileTransport] 1016011954|copy |3|00|transport error buffer: connect() timed out!. failed
[#1] [20191016 06:20:29] [FileTransport] 1016011954|cfg |4|00|Could not get all 512 bytes of the header failed
[#1] [20191016 06:20:29] [FileTransport] 1016011954|copy |4|00|'ftp://phone:1234@192.168.1.86/0004f2eb249f.cfg' download preemptively aborted failed
[#1] [20191016 06:20:30] [FileTransport] 1016011954|copy |3|00|Update of '/ffs0/init.mac' failed, leaving local copy intact failed
[#1] [20191016 06:20:30] [FileTransport] 1016011954|cfg |3|00|Server '192.168.1.86' is unresponsive failed
[#1] [20191016 06:20:31] [FileTransport] 1016011954|cfg |3|00|Download of MAC.cfg failed failed
[#1] [20191016 06:20:31] [FileTransport] 1016011954|cfg |3|00|Trying to boot from existing configuration failed
[#1] [20191016 06:20:32] [FileTransport] 1016011954|cfg |4|00|Can't boot: MAC.cfg is not present failed
[#1] [20191016 06:20:32] [FileTransport] 1016012004|app1 |6|00|Error loading 0004f2eb249f.cfg! failed
[#1] [20191016 06:20:33] [FileTransport] 1016012004|app1 |6|00|Uploading boot log, time is Wed Oct 16 01:20:04 2019 failed
[#1] [20191016 06:20:33] [FileTransport] failed
[#1] [20191016 06:20:34] [FileTransport] 1016012005|copy |4|00|'ftp://phone:1234@192.168.1.86/0004f2eb249f-boot.log' upload preemptively aborted failed
[#1] [20191016 06:20:34] [FileTransport] 1016012019|app1 |3|00|Event: Multiple Key Combo 1 failed
[#1] [20191016 06:20:35] [FileTransport] 1016012019|app1 |6|00|Manual Reboot failed
[#1] [20191016 06:20:35] [FileTransport] 1016012021|wdog |6|00|Watchdog Expired: t01 failed
[#1] [20191016 06:20:36] [FileTransport] 0100000000|so |4|00|---------- Initial log entry ---------- failed
[#1] [20191016 06:20:36] [FileTransport] 0100000000|so |4|00|+++ Note that bootrom log times are in GMT +++ failed
[#1] [20191016 06:20:37] [FileTransport] 0100000000|cfg |4|00|Initial log entry failed
[#1] [20191016 06:20:37] [FileTransport] 0100000000|copy |3|00|Initial log entry failed
[#1] [20191016 06:20:38] [FileTransport] 0100000000|hw |4|00|Initial log entry. failed
[#1] [20191016 06:20:38] [FileTransport] 0100000000|ethf |4|00|Initial log entry. failed
[#1] [20191016 06:20:39] [FileTransport] 0100000000|so |3|00|No bitmapped font support in the image for display type 0xc. failed
[#1] [20191016 06:20:39] [FileTransport] 1016011756|wdog |4|00|Initial log entry failed
[#1] [20191016 06:20:40] [FileTransport] 1016011756|cdp |3|00|CDP is DISABLED. failed
[#1] [20191016 06:20:40] [FileTransport] 1016011756|so |3|00|Platform: Model=SoundStation SSIP 7000, Assembly=3111-40000-001 Rev=J failed
[#1] [20191016 06:20:41] [FileTransport] 1016011756|so |3|00|Platform: Board=3111-40000-001 1 failed
[#1] [20191016 06:20:41] [FileTransport] 1016011756|so |3|00|Platform: MAC=0004f2eb249f, IP=Resolving, Subnet Mask=Resolving failed
[#1] [20191016 06:20:42] [FileTransport] 1016011756|so |3|00|Platform: BootBlock=2.8.0_40000-001.0017 11-Mar-08 15:28 failed
[#1] [20191016 06:20:42] [FileTransport] 1016011756|so |3|00|Platform: BootL0=Standalone.0002 15-Jan-07 15:05:00 failed
[#1] [20191016 06:20:43] [FileTransport] 1016011756|so |3|00|Application, main: Label=BOOT, Version=4.1.2.0037 11-Aug-08 16:19 failed
[#1] [20191016 06:20:43] [FileTransport] 1016011756|so |3|00|Application, main: P/N=3150-11069-412 failed
[#1] [20191016 06:20:44] [FileTransport] 1016011756|so |3|00|Platform: Flash detected is 17 which is not expected! failed
[#1] [20191016 06:20:44] [FileTransport] 1016011756|app1 |4|00|Initial log entry. failed
[#1] [20191016 06:20:45] [FileTransport] 1016011757|so |3|00|Link status is Net up Speed 100 full Duplex. failed
[#1] [20191016 06:20:45] [FileTransport] 1016011802|cdp |3|00|CDP did not receive a response from a switch. Disabling CDP. failed
[#1] [20191016 06:20:46] [FileTransport] 1016011806|dns |5|00|DNS resolver servers are '192.168.1.1' '0.0.0.0' failed
[#1] [20191016 06:20:46] [FileTransport] 1016011806|dns |5|00|DNS resolver search domain is '' failed
[#1] [20191016 06:20:47] [FileTransport] 1016011806|app1 |4|00|Could not load time from (0.0.0.0). failed
[#1] [20191016 06:20:47] [FileTransport] 1016011806|app1 |3|00|DHCP returned result 0x87 from server 192.168.1.1. failed
[#1] [20191016 06:20:48] [FileTransport] 1016011806|app1 |3|00| Phone IP address is 192.168.1.216. failed
[#1] [20191016 06:20:48] [FileTransport] 1016011806|app1 |3|00| Subnet mask is 255.255.255.0. failed
[#1] [20191016 06:20:49] [FileTransport] 1016011806|app1 |3|00| Gateway address is 192.168.1.1. failed
[#1] [20191016 06:20:49] [FileTransport] 1016011806|app1 |3|00| DNS server is 192.168.1.1. failed
[#1] [20191016 06:20:50] [FileTransport] 1016011822|app1 |6|00|Uploading boot log, time is Wed Oct 16 01:18:22 2019 failed
[#1] [20191016 06:20:50] [FileTransport] failed
[#1] [20191016 06:20:51] [FileTransport] 0100000000|so |4|00|---------- Initial log entry ---------- failed
[#1] [20191016 06:20:51] [FileTransport] 0100000000|so |4|00|+++ Note that bootrom log times are in GMT +++ failed
[#1] [20191016 06:20:52] [FileTransport] 0100000000|cfg |4|00|Initial log entry failed
[#1] [20191016 06:20:52] [FileTransport] 0100000000|copy |3|00|Initial log entry failed
[#1] [20191016 06:20:53] [FileTransport] 0100000000|hw |4|00|Initial log entry. failed
[#1] [20191016 06:20:53] [FileTransport] 0100000000|ethf |4|00|Initial log entry. failed
[#1] [20191016 06:20:54] [FileTransport] 0100000000|so |3|00|No bitmapped font support in the image for display type 0xc. failed
[#1] [20191016 06:20:54] [FileTransport] 1016011756|wdog |4|00|Initial log entry failed
[#1] [20191016 06:20:55] [FileTransport] 1016011756|cdp |3|00|CDP is DISABLED. failed
[#1] [20191016 06:20:55] [FileTransport] 1016011756|so |3|00|Platform: Model=SoundStation SSIP 7000, Assembly=3111-40000-001 Rev=J failed
[#1] [20191016 06:20:56] [FileTransport] 1016011756|so |3|00|Platform: Board=3111-40000-001 1 failed
[#1] [20191016 06:20:56] [FileTransport] 1016011756|so |3|00|Platform: MAC=0004f2eb249f, IP=Resolving, Subnet Mask=Resolving failed
[#1] [20191016 06:20:57] [FileTransport] 1016011756|so |3|00|Platform: BootBlock=2.8.0_40000-001.0017 11-Mar-08 15:28 failed
[#1] [20191016 06:20:57] [FileTransport] 1016011756|so |3|00|Platform: BootL0=Standalone.0002 15-Jan-07 15:05:00 failed
[#1] [20191016 06:20:58] [FileTransport] 1016011756|so |3|00|Application, main: Label=BOOT, Version=4.1.2.0037 11-Aug-08 16:19 failed
[#1] [20191016 06:20:58] [FileTransport] 1016011756|so |3|00|Application, main: P/N=3150-11069-412 failed
[#1] [20191016 06:20:59] [FileTransport] 1016011756|so |3|00|Platform: Flash detected is 17 which is not expected! failed
[#1] [20191016 06:20:59] [FileTransport] 1016011756|app1 |4|00|Initial log entry. failed
[#1] [20191016 06:21:00] [FileTransport] 1016011757|so |3|00|Link status is Net up Speed 100 full Duplex. failed
[#1] [20191016 06:21:00] [FileTransport] 1016011802|cdp |3|00|CDP did not receive a response from a switch. Disabling CDP. failed
[#1] [20191016 06:21:01] [FileTransport] 1016011805|dns |5|00|DNS resolver servers are '192.168.1.1' '0.0.0.0' failed
[#1] [20191016 06:21:01] [FileTransport] 1016011805|dns |5|00|DNS resolver search domain is '' failed
[#1] [20191016 06:21:02] [FileTransport] 1016011805|app1 |4|00|Could not load time from (0.0.0.0). failed
[#1] [20191016 06:21:02] [FileTransport] 1016011805|app1 |3|00|DHCP returned result 0x87 from server 192.168.1.1. failed
[#1] [20191016 06:21:03] [FileTransport] 1016011805|app1 |3|00| Phone IP address is 192.168.1.216. failed
[#1] [20191016 06:21:03] [FileTransport] 1016011805|app1 |3|00| Subnet mask is 255.255.255.0. failed
[#1] [20191016 06:21:04] [FileTransport] 1016011805|app1 |3|00| Gateway address is 192.168.1.1. failed
[#1] [20191016 06:21:04] [FileTransport] 1016011805|app1 |3|00| DNS server is 192.168.1.1. failed
[#1] [20191016 06:21:05] [FileTransport] 1016011807|app1 |6|00|Uploading boot log, time is Wed Oct 16 01:18:07 2019 failed
[#1] [20191016 06:21:05] [FileTransport] failed
Message 1 of 2
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Polycom Employee & Community Manager

Re: Soundpoint IP 7000 Formatted and cannot download cfg file

Hello @Marcc ,

 

Welcome to the Poly Community. I have removed your unrelated reply that you double posted.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Jun 08, 2017 Question: Is there a special process that needs to be followed upgrading a SoundStation IP6000 or IP7000?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 2