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Soundpoint IP Phones: Disable End-User from Over writing config

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Soundpoint IP Phones: Disable End-User from Over writing config

End-users with Soundpoint IP 3XX-5XX-6XX phones keep changing their ring tones etc. This is overwriting the Authentication and other parameters in the Config files managed via ftp/TFTP.


How can we disable end-user from changing any phone parameters?




Allow end-user to change certain parameters, and not affect the authentication mac-phone.cfg file?

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Polycom Employee & Community Manager

Re: Soundpoint IP Phones: Disable End-User from Over writing config

Hello bbosolution,


welcome to the Polycom Community.


Without knowing to much about your Environment it is a bit ouside the scope of this forum trying to guide you in the correct direction.


As a note 1st (per Admin Guide):


Do not use [MACaddress]-phone.cfg as the per-phone filename. This filename issued by the phone itself to store user preferences (overrides).


So if you are actually using the <mac>-phone.cfg File to provision your Phone you are not following the advised and correct method.


I would recommend to check the Admin Guide matching the Phones Software Version and check the device.set Parameters regarding User and Administrator Passwords.


If you are not familiar with the provisioning concept, follow up on multiple post's within this Forum and in addition please work with your Polycom Reseller and/or Polycom Support as they can help you with these simple queries via PPI (pay per incident).


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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