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‎04-03-2014 05:22 AM

HP Recommended

Hi,

 

I have 40 x Soundpoint IP335 phones registered with an Avaya IP Office 500v2 system running 8.0/66 software.

Some issues I have are:-

1 - Can't dial *17 to access Voice Mail.

2 - When phone on-hook and enter a number, you have to press dial or lift handset.

3 - If lift handset and try and dial a number it won't work.

4 - Would like to know what features are allowed on these phones

5 - Do you have any install guides for these phones on the Avaya IP Office systems.

 

Many thanks - Mark.

2 REPLIES 2

‎04-03-2014 08:11 AM

HP Recommended

Hello Mark,

welcome back to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

Above should answer most of your questions.

 

In regards of install guides or features please be aware that Avaya would need to supply these as they would have done the interoperability testing.

 

They may have done this for our SoundStation IP conference phones so please check with them.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-04-2014 07:58 AM

HP Recommended

Many thanks Steffen, I will try this out and let you know.

 

Regards - Mark.

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