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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-07-2014 10:58 PM

HP Recommended

Is there a known issue and fix for handset cradle on hook / off-hook button toggled too quickly causing line lockout for 30 seconds (key position LED also goes solid red for 30s)?

 

Hoping this is simply a bug and is fixed so nuanced behavior is more user friendly. Like line lockout for 2-3 seconds max.

 

Running 4.04.5703 f/w.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2014 12:07 AM

HP Recommended

Hello snoonan,

welcome to the Polycom Community.

 

If this is a known bug you should try and upgrade to the latest supported Version for your phone which is UCS 4.0.7 if you are using a SIP server or UCS 4.1.1 if you are using LYNC

 

The UCS 4.0.5 release notes state:

 

  • 89395/89495 Off-hooking and on-hooking the phone’s handset in a quick succession (~1sec) is now working as expected.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-08-2014 12:07 AM

HP Recommended

Hello snoonan,

welcome to the Polycom Community.

 

If this is a known bug you should try and upgrade to the latest supported Version for your phone which is UCS 4.0.7 if you are using a SIP server or UCS 4.1.1 if you are using LYNC

 

The UCS 4.0.5 release notes state:

 

  • 89395/89495 Off-hooking and on-hooking the phone’s handset in a quick succession (~1sec) is now working as expected.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-08-2014 10:26 AM

HP Recommended

Super duper. Thank you sir.

Was this reply helpful? Yes No
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