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Soundpoint UC and Lync Music on Hold

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Occasional Contributor

Soundpoint UC and Lync Music on Hold

Hello,

 

Is there any support on the Soundpoint UC models (Soundpoint 450 with UC 4.0.1 fw in this case) and the ability for hold music via uri in a MS Lync environment?

 

Here is what we are attempting to do. We setup an asterisk server be our sip music on hold device, so when we dial 1001, Lync routes the call to asterisk and we automatically get the music on hold playback. To take it a step further, we have made modifications to the config file of the polycom phone to voIpProt.SIP.musicOnHold.uri set to moh@ourdomain.com per the UC Software Admin Guide 4.0.1.

 

We have tested from the phone to make sure that sip uri works by dialing a sip extension from the phone sip:moh@ourdomain.com and that works as well. The problem is that when we try to place a caller on hold from the Polycom phone, all the other party hears is silence.

 

Suggestions?

 

Thanks you.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Soundpoint UC and Lync Music on Hold

Hello Vitaly,

 

please be aware that LYNC is only supported with Basic Features in the Initial Release.

 

Did you specify the ;transport=tls as advised in the UCS 4.0.1 Admin Guide ?

 

Example: voIpProt.SIP.musicOnHold.uri="moh@ourdomain.com;transport=tls"

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Soundpoint UC and Lync Music on Hold

Hi Steffen,

 

I initially didnt add the tls option (didnt see it in the documentation) but I just tested it and it did not seem to have any change.

 

Please see the lyncshared config for your verification of the file and syntax.

 

http://pastebin.com/QuAzmEMm

 

Thanks

Message 3 of 4
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Polycom Employee & Community Manager

Re: Soundpoint UC and Lync Music on Hold

Hi Vitaly,

 

again, the LYNC support is very basic and I would advise you to raise this via your Polycom Reseller so it will be brought to the attention of the Polycom Global Services Support organization that can work with you on this.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4