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Soundpoint650 + Hook Switch Adapter APP-5 +Plantronics CS55 wireless headset

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Soundpoint650 + Hook Switch Adapter APP-5 +Plantronics CS55 wireless headset

Plantronics can't help me so I want to ask the Polycom Community for help.

 

 

I have a Polycom Spountpint IP 650 ( BootRom 4.1.1.0232)
an Hook Switch Adapter APP-5
and a Plantronics CS55 Wireless headset.

 

The phone is setup using Analog Headset Regular mode.

 

The problem is when the phone rings you can't answer the call using the call/control button on the headset you will need to press the headset button on the phone

 

When you press the button on the headset you can hear a click of a relay but it will not pick up the line.

 

 

Any suggestions?

 

 

Thank you

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Soundpoint650 + Hook Switch Adapter APP-5 +Plantronics CS55 wireless headset

Hello birkey,

 

welcome to the Polycom Community.

 

Did you check => this <= Document  from the Feature Descriptions & Technical Notifications page?

 

Page 4 Quote:

 

"Plantronics

 

To use electronic hookswitch, the Savi Office Series models must be equipped with a Plantronics APP-50 cable (Plantronics SKU 38439-01) while the CS Series must be equipped with a Plantronics APP-5 cable (Plantronics SKU 38438-01).

 

The following models are compatible:

 

• Savi Office Series (WO100, WO200, WO300, WO350 only)

• CS Series (50, 55, 60, 70N, 261N, 351N only)"

 

It seems you are using the correct Adapter for your Headset.

 

As you have not stated what UCS/SIP Software you are running I recommend the UCS 3.3.0 Admin Guide from => here <= as this mentions the following on Page A - 120:

 

up.analogHeadsetOption

 

Selects optional external hardware for use with a headset attached to the phone's analog headset jack.

If set to 0, no compatible headset is attached.

If set to 1, a DHSG-compatible headset is attached and can be used as an electronic hookswitch.

If set to 2, a Plantronics compatible headset is attached and can be used an electronic hookswitch.

 

I would recommend to contact your Polycom Reseller and/or Polycom Support in order to get further assistance if needed.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 




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