Plantronics can't help me so I want to ask the Polycom Community for help.
I have a Polycom Spountpint IP 650 ( BootRom 4.1.1.0232)
an Hook Switch Adapter APP-5
and a Plantronics CS55 Wireless headset.
The phone is setup using Analog Headset Regular mode.
The problem is when the phone rings you can't answer the call using the call/control button on the headset you will need to press the headset button on the phone
When you press the button on the headset you can hear a click of a relay but it will not pick up the line.
welcome to the Polycom Community.
Page 4 Quote:
To use electronic hookswitch, the Savi Office Series models must be equipped with a Plantronics APP-50 cable (Plantronics SKU 38439-01) while the CS Series must be equipped with a Plantronics APP-5 cable (Plantronics SKU 38438-01).
The following models are compatible:
• Savi Office Series (WO100, WO200, WO300, WO350 only)
• CS Series (50, 55, 60, 70N, 261N, 351N only)"
It seems you are using the correct Adapter for your Headset.
As you have not stated what UCS/SIP Software you are running I recommend the UCS 3.3.0 Admin Guide from => here <= as this mentions the following on Page A - 120:
Selects optional external hardware for use with a headset attached to the phone's analog headset jack.
If set to 0, no compatible headset is attached.
If set to 1, a DHSG-compatible headset is attached and can be used as an electronic hookswitch.
If set to 2, a Plantronics compatible headset is attached and can be used an electronic hookswitch.
I would recommend to contact your Polycom Reseller and/or Polycom Support in order to get further assistance if needed.
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