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Soundsatation IP 5000

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Visitor

Soundsatation IP 5000

We have this Polycom Soundstation IP 5000 which was given to us by a friend. We are trying to register this with our Phone provider. They can not registerd this phone , we have tried to look for the : "Cancel " button during the power recycle and during the upload to get to the Factory default . We also have tried to use the "Advanced" setup feature to reset files and the device on the IP5000. Now system is keep resetting mode and can not complete the boot cycle. It is in the loop , we have wonder may be there is firmware change caused this issue.

 

If any one can help us to get out of this issue will be highly appriciated.

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Soundsatation IP 5000

Hello ASiddiqi,

welcome to the Polycom Community.

 

  • Did this phone work before you have received this ?
  • What message appears on the screen?
    Can you upload a video?
  • What is the MAC address of the phone? Usually starts with 0004F or 64167F

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Visitor

Re: Soundsatation IP 5000

After doing a local config reset (1,3,5,7)  I get “uploading log file” then it reboots again and goes into an infinite loop “waiting for network to initialize” > loading application > could not connect to boot server, using local config> running “sip.id” > brings up the IP address > config file error x40200

 

I even changed the DHCP boot server option to Option 66 vs option 66 + custom, then reboot and it just sits in ‘waiting for network to initialize” > goes through same loop.

 

I think the 1,3,5 and 7 just resets local .config..is there a way to do a hard reset without accessing the menu (since I cannot access the phone menu at any time) ?

 

Is there a way to do a hard reset, since I never get to the acutal menu of the phone.

 

 1. yes this phone used to work before at another carrier.

 

2.Error, application is not present, no nothing can stop the self booting function

 

3. 0004F2E7113A0

 

Thanks

Message 3 of 6
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Polycom Employee & Community Manager

Re: Soundsatation IP 5000

Hello ASiddiqi,

I could not find any record of 0004F2E7113A0 and in addition it is one digit to long. Even using a wildcard on part of the serial does not find the device.

 

You stated you changed the BootServer Options but did not provide details if you actually pointed it at a valid provisioning server.

 

Also I am working with these phones all day and there is either a Countdown with a Setup Softkey or a Cancel Softkey and then a Countdown with a Setup Softkey.

 

Your phone has had its filesystem formatted by someone or the upgrade process interrupted.

 

Both the error messages should be covered by our FAQ.

 

The Key Combination quoted must be pressed during the Countdown process or it will not work. All that archives is resetting it to its factory settings but you will need to load a new software on the phone.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Visitor

Re: Soundsatation IP 5000

Sorry the correct MAC address of the device is: 0004F2E71BA0

 

 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Soundsatation IP 5000

Hello ASiddiqi,


could you check my previous reply in regards of resetting and providing a server?

 

In regards to the device itself it was sold back in 15/07/2010 via Fonality Inc. so as it is around 6 years old it could also be defective as I do not have any history about it.

 

It may be unlikely if you follow the above given steps and simply flash a new software on it but you may want to consider this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6