Plantronics + Polycom. Now together as Poly Logo

Soundstation 5000 login error -SPIP login requested?

Occasional Visitor

Soundstation 5000 login error -SPIP login requested?

I am using Firefox.  Phone has been configured and working for some time.  When I try to navigate to the web page via the IP address instead of the usual login I recieve the following login request.    


A username and password are being requested by The site says: "SPIP Configuration"


Anyone know a way around this.  I vaguely remember needing to add something after the ip address to get around this.



Message 1 of 2
Polycom Employee & Community Manager

Re: Soundstation 5000 login error -SPIP login requested?

Hello Liz,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=


Have you tried adding the "normal" credentials and/or tried another Browser?


I am unsure what your actual problem is as the web interface of the phone does require a Username / Password to access.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2