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Soundstation 6000 - Extremely low volume on RTP coming from Soundstation

bmurray66
bmurray66
Occasional Contributor
‎03-29-2013 11:02 AM
‎03-29-2013 11:02 AM

Soundstation 6000 - Extremely low volume on RTP coming from Soundstation

So the subject pretty much outlines it.

 

PSTN side of the call has an extremely tough time hearing the user within the conference room sitting next to the Soundstation 6000. So the RTP coming from the soundstation is the stream with the issue.

 

RTP traces have been pulled and reviewed at the edge of our VoIP Network (sbc).

 

PSTN side of the call is heard loud and clear but the stream coming from the Soundstation is extremely faint. Even with the user as close as 8 inches from the Soundstation it sounds like he/she is 10 plus feet away.

 

This has been reported on multiple soundstation IP's.

 

Application 3.1.2.

 

BootRom: 4.1.3

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-29-2013 01:15 PM
‎03-29-2013 01:15 PM

Re: Soundstation 6000 - Extremely low volume on RTP coming from Soundstation

Hello bmurray66,

welcome to the Polycom Community.

I would suggest starting to look at flashing a current software on the SSIP6000. UCS 4.0.3 rev F for example and then repeat the exercise.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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bmurray66
bmurray66
Occasional Contributor
‎04-03-2013 01:40 PM
‎04-03-2013 01:40 PM

Re: Soundstation 6000 - Extremely low volume on RTP coming from Soundstation

Thank you for your reply. Before i make such a move, i have close to 200 of these devices in the field. is there a known issue that substantiates your post. I do not doubt it, I just need to advise my management what type of undertaking this will encompass.

 

Your feedback is greately appreciated.

 

Brian

 

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎04-03-2013 01:59 PM
‎04-03-2013 01:59 PM

Re: Soundstation 6000 - Extremely low volume on RTP coming from Soundstation

Hello Brian,

 

you would need to check the release notes as there are quite a lot of fixes since your level of Software.

 

Testing and verifying the new software against one phone should not be an issue.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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bmurray66
bmurray66
Occasional Contributor
‎04-03-2013 02:04 PM
‎04-03-2013 02:04 PM

Re: Soundstation 6000 - Extremely low volume on RTP coming from Soundstation

Thank you. Do you a guide, or best practice document for bringing a phone pre -UC release to a UC release?

 

Thanks,

Brian

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎04-03-2013 02:09 PM
‎04-03-2013 02:09 PM

Re: Soundstation 6000 - Extremely low volume on RTP coming from Soundstation

Hello brian,

 

all in the FAQ:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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