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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi there, I have 2 sounds station 6000.

I moved both to a new location with the same POE Injector that were connected to them

and both got the blank screen, one has blinking red lights and the other has solid red lights.

MAC: 0004F2E43448 Part No: 2201-15600-001

MAC: 0004F2E433CD  Part No: 2201-15600-001

8 REPLIES 8
HP Recommended

Hello @shay,

welcome to the Polycom Community.

The units where both purchased back in 2009 so maybe by moving them the loss of power triggered something.

 

We have similar cases like this and the units are most likely dead. You may get them back for a while by leaving them unpowered for a certain time but this is a sign they are on their way out.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I just checked with my tech and both the phones were fine.

This issue happend after he added a TFTP Server so he can provision them so its

looking like a software issue to me.

HP Recommended

Any Advice on this, both worked perfectly until we tried to provision w the TFTP server..

HP Recommended

Hello @shay,

These two 9 year old phone models can be provisioned as outlined here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We cant do anything since the screen is blank, phone dont get an IP or anything just solid red lights.

HP Recommended

@SteffenBaierUK wrote:

 

We have similar cases like this and the units are most likely dead. You may get them back for a while by leaving them unpowered for a certain time but this is a sign they are on their way out.

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Any advise guys? It is a software issue.

HP Recommended

Hello @shay,

If the unit does not come up and does not get an IP etc. and therefore you cannot access any menu or anything the unit is dead as already outlined.

 

There is always an RMA via Polycom but I assume purchasing a current conference phone is cheaper and/or more productive.

 

I will close this post therefore

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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