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Soundstation Duo Proble with DTMF

Eurotrade
Occasional Visitor

Soundstation Duo Proble with DTMF

Hi to all,

I have a polycom soundstation duo connected to a 3cx pbx.
I have a problem with dtmf, when I call an automatic answering machine in Italy, the dtmf works. (The pbx server is in italy)


When I call an automatic answering machine in other country (Like London) then the dtmf does not work.

 

Any idea?

 

Versione software UC     4.0.11.0583
Versione software BootROM     5.0.11.0282

 

Thank's

Message 1 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation Duo Proble with DTMF

Hello Eurotrend,

welcome to the Polycom Community.

The phone uses the same method every time so this is very unusual.

 

The FAQ contains:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Eurotrade
Occasional Visitor

Re: Soundstation Duo Proble with DTMF

Hi,

thank's for response

I follow the guide e now it working, except for the star key (*) for uk number (london).

 

Sometimes working e sometimes no. Sometimes i have to push for long time the key and it  work.

 

Any idea

 

Message 3 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation Duo Proble with DTMF

Hello Eurotrend,

I suggest you play with the tone.dtmf.onTime parameter.By default it is set to 50 milliseconds.

 

Just in case:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Eurotrade
Occasional Visitor

Re: Soundstation Duo Proble with DTMF

Hi,

how i can change this value?

I can't see in web management this option.

 

Thank's again!

Message 5 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation Duo Proble with DTMF

Hello Eurotrend,

you cannot.

 

This is why I posted the other FAQ posts. You need to manually create a configuration file and import via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Eurotrade
Occasional Visitor

Re: Soundstation Duo Proble with DTMF

Hi,

i try to modify from 4 to 400 ms but don't working. even the same problem.

 

It works for few second and then not

Message 7 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation Duo Proble with DTMF

Hello Eurotrend,

please backup your configuration as changed via:

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Eurotrade
Occasional Visitor

Re: Soundstation Duo Proble with DTMF

I did other tests and not always all the buttons work.
Not just the *

Message 9 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation Duo Proble with DTMF

Hello Eurotrade

the suggested Parameter is not in your backup so I am unsure if you imported this correctly.

 

Other users can try and assist you but from a Polycom perspective, if you are unable to follow the FAQ posts, please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10