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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hi,

 

We received our Soundstation Duo 2201-19000 a few months ago. Without any setting changes we plugged it to the analog phone port (and network port - using all of the wires that come with the phone) and it worked right away. We later had to move the phone to another conference room and it still worked. The only weird issue we had was that the phone would ring every 15 minutes; we could not figure that part out exactly. The phone wasn't needed for a while so we unplugged it all and stored it. About a month later we had to use it again. But, this time when we plugged it in the phone would constantly reboot (trying to connect to a server?) and never allow us to use the analog feature. We've not seen any changes or setting to change that have worked at this point. Is there a way to reset this phone or change some setting that would by-pass the IP set up and allow us to use this phone as an analog phone only? Thank you for any help!

 

CA

1 REPLY 1
HP Recommended

Hello CX,

welcome to the Polycom Community.

The community's VoIP FAQ contains these post here:

 

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

 

or

 

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

 

I would then suggest to upgrade the Phone to UCS 4.0.4 following:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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