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Soundstation Duo Reset for ANALOG use ONLY

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Soundstation Duo Reset for ANALOG use ONLY



We received our Soundstation Duo 2201-19000 a few months ago. Without any setting changes we plugged it to the analog phone port (and network port - using all of the wires that come with the phone) and it worked right away. We later had to move the phone to another conference room and it still worked. The only weird issue we had was that the phone would ring every 15 minutes; we could not figure that part out exactly. The phone wasn't needed for a while so we unplugged it all and stored it. About a month later we had to use it again. But, this time when we plugged it in the phone would constantly reboot (trying to connect to a server?) and never allow us to use the analog feature. We've not seen any changes or setting to change that have worked at this point. Is there a way to reset this phone or change some setting that would by-pass the IP set up and allow us to use this phone as an analog phone only? Thank you for any help!



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Polycom Employee & Community Manager

Re: Soundstation Duo Reset for ANALOG use ONLY

Hello CX,

welcome to the Polycom Community.

The community's VoIP FAQ contains these post here:


Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=




Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=


I would then suggest to upgrade the Phone to UCS 4.0.4 following:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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