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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-16-2015 08:00 AM

HP Recommended

Hi everyone, we have a Soundstation IP 5000 conference phone that I can't figure out how to get working properly. Hoping maybe someone can give me a nudge in the right direction.

 

It registers with our NEC system fine. It can make outbound calls fine but when I try to call it from an internal line (haven't tried external yet) it rings and when I hit answer it hangs up instantly and just goes back to its standard display and says '1 new missed call' in the top right.

 

The phone I try calling from then displays a 'SIP Out of Range' message after a few more rings.

 

Any quick tips? I tried viewing the log file of this phone via the web interface but it is probably running an older firmware and didn't have any visible way to view the logs.

 

Thanks for any help you can provide.

1 REPLY 1

‎09-16-2015 08:56 AM

HP Recommended

Hello mikec7,

welcome to the Polycom Community.

It is always useful to include the currently used SIP Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version Version of my Phone?
Resolution: Please check here

 

The FAQ also explains how you upgrade your Phone and in addition how you can troubleshoot VoIP related issues.

 

You should request support from NEC as they would have done the relevant interoperability testing to declare our SoundStation compatible with their SIP Switch and in addition what configuration on both ends would be required. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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